How do I return an item?

If you are not pleased with your purchase please call us toll-free at (866) SIFU-COM or (855) SIFU-COM and we will take care of the problem. We stand behind all of our products and believe you should be satisfied with your purchase.

If we have made an error on your order or it is defective please call us toll-free at (866) SIFU-COM or
(855) SIFU-COM

All of our items can be returned for a full refund of the product as long as they are in the original package and not used. The cost of shipping the item back to us is the customer’s responsibility. Shipping charges are not refundable.

Alcohol containers that have been opened are not returnable.

If you have bought livestock or handheld pets and they are not the color desired, we will be happy to exchange them for a different color or refund your purchase cost.

If you feel that livestock or handheld pet is not the correct size, we would be happy to exchange it for a smaller or bigger size or give you a refund for the purchase price.

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