Help

Order Status

Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?

My Account

How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?

International Shipping

Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?

Guarantees

Privacy Policy
Security

Pricing and Billing

Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?

Buyer’s Guide

How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?

Additional Support

How do I contact you?

 


 

Has My Order Shipped?

Click the “My Account / Order Status” link at the top right-hand side of our site to check your orders status.
 
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How do I change quantities or cancel an item in my order?

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
 
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How do I track my order?

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.
 
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My order never arrived.

Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please call us toll-free at (866) SIFU-COM and we will check right into the matter and get it corrected.
 
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An item is missing from my shipment.

Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
 
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My product is missing parts.

Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please cal us toll-free at (866) VAPE-LTD and we will correct the matter.
 
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When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
 
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How do I create an account?

1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
 
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How do I edit my account information?

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.
 
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How much is my shipping?

SIFUPHIL LTD. SHIPPING CHARGES TO THE U.S.

Merchandise total Shipping fee

$ 0.01 – $ 9.99 …………………… $ 4.99
$10.00 – $49.99 …………………… $ 6.99
$50.00 – $99.99 …………………… $ 9.99
$100.00 & over ……………………. $11.99

For shipping fees to Canada, see * under Shipping, below.
We ship most orders within 2 business days of receiving an order.

SHIPPING:

Shipping is available to the Continental U.S., Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, APO/FPO’s and Canada. Our standard shipping method anywhere in the U.S. is Priority Mail by the US Postal Service. Some large orders will be shipped via UPS Ground. UPS cannot deliver to P.O. Boxes. We reserve the right to ship with a different carrier.

Orders shipped to Canada will be shipped via USPS Priority Mail. *Standard USPS rates will be calculated once you place an item in your shopping cart, and will re-calculate if you continue to add more items to your cart. Shipping fees to Canada are for shipping only. Any import taxes, duties, etc. are the responsibility of the customer. We reserve the right to ship with a different carrier. UPS cannot deliver to P.O. Box addresses.

Shipment to P.O. Boxes:

If you would like your order to be shipped to a P.O. Box, we will use the US Postal Service. Shipments to APO/FPO addresses cannot be tracked beyond delivery to California or New York. Vaporizers LTD. cannot be held responsible for lost packages if you require shipment to these addresses.

The U.S. Department of Transportation (DOT) Restrictions on Air Shipping:

Most of our packages are delivered by a combination of air and ground transportation by the U.S. Postal Service. The U.S. Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire or other mishap. Restricted items include aerosol-type products in pressurized spray cans, such as butane cartridges and lithium batteries. We are committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That’s why we require ground-only delivery, at our Standard Shipping rate, for orders that contain DOT-restricted products.
 
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I forgot my password.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
 
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How do I return my product?

You can call us toll free at (866) SIFU-COM and we can tell you how to return the product.
 
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I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
 
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What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.
 
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When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right-hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
 
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Do you ship to my country?

We only ship orders within the United States, Canada, Guam and the Virgin Islands.
 
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What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
 
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When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
 
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What is the return policy?

All our items that have not been used and have the original packaging can be returned for the purchase price of the item. Alcohol containers that have been opened cannot be returned. If you feel the color that you have ordered is not what you thought it should be, you can return it for a refund or exchange.
 
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Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
 
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Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
 
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Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.
 
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I have a question about my charges.

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns please call us toll free at (866) SIFU-COM.
 
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I need a copy of my receipt/invoice.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices. You can call us Toll fre at 866 SIFU-COM and we can email you a duplictae invoice.
 
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When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).
 
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When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).
 
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How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
 
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How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
 
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How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top & left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
 
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How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
 
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How do I contact you?

You can call us toll free at (866) SIFU-COM

Our address is:
SifuPhil, LTD.
1131-D Tollhouse Cookie Tpk
Manchester,PA 18042

Email: info@SifuPhil.com
 
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